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No Automatic Scanning In Cached Exchange Mode When Outlook 2010 Is Closed

Issue:

Cloudmark DesktopOne should be able to scan for spam even when Outlook 2010 is closed. However, when Outlook 2010 is running in Cached Exchange mode, no automatic scanning takes place while Outlook 2010 is closed.

Solution:

To work around this problem:

  1. Open Outlook, and press the "Send/Receive" button. This will start the scanning process back up.
  2. Turn off Cached Exchange mode:
    • In Outlook 2010, from the File tab, under Account Information, click on Account Settings, and then choose "Account Settings."
    • Highlight your Exchange server account, and then click "Change."
    • To turn Cached Exchange Mode on or off, under "Microsoft Exchange Server:", check or uncheck Cached Exchange Mode. Click Next, and in the window that opens, click OK.
    • Click Finish. Restart Outlook for the change to take effect.

Last updated: 12/6/10

Applies To:

Windows Live Mail, Outlook Express