I cannot login I don't have a My Cloudmark account

I added an IMAP account but I see a "Could not connect to mail store" error.


After adding a new IMAP account to Cloudmark DesktopOne, you may receive the following error:

Could not connect to mail store: (IMAP email address.)


To resolve this issue, restart Cloudmark DesktopOne:

  1. Right-click the Cloudmark DesktopOne icon in your system tray to open the menu.
  2. Select "Exit."
  3. Wait a few moments for Cloudmark DesktopOne to shut down completely.
  4. Click the Windows Start button to open the menu.
  5. Select All Programs > Cloudmark DesktopOne.
  6. When the Cloudmark DesktopOne program begins again, the missing IMAP account should now appear.

Last updated: 4/29/11

Applies To:

Thunderbird, Windows Mail