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I cannot login I don't have a My Cloudmark account

I added an IMAP account but Cloudmark DesktopOne doesn't display it in the Accounts window.

Issue:

After adding an IMAP account for Cloudmark DesktopOne to scan, the IMAP account does not appear in the Accounts screen.

Solution:

To resolve this issue, restart Cloudmark DesktopOne:

  1. Right-click the Cloudmark DesktopOne icon in your system tray to open the menu.
  2. Select "Exit."
  3. Wait a few moments for Cloudmark DesktopOne to shut down completely.
  4. Click the Windows Start button to open the menu.
  5. Select All Programs > Cloudmark DesktopOne.
  6. When the Cloudmark DesktopOne program begins again, the missing IMAP account should now appear.

Last updated: 4/29/11

Applies To:

Thunderbird, Windows Live Mail, Windows Mail, Outlook Express, Outlook