I cannot login I don't have a My Cloudmark account

I added an IMAP account but Cloudmark DesktopOne doesn't display it in the Accounts window.


After adding an IMAP account for Cloudmark DesktopOne to scan, the IMAP account does not appear in the Accounts screen.


To resolve this issue, restart Cloudmark DesktopOne:

  1. Right-click the Cloudmark DesktopOne icon in your system tray to open the menu.
  2. Select "Exit."
  3. Wait a few moments for Cloudmark DesktopOne to shut down completely.
  4. Click the Windows Start button to open the menu.
  5. Select All Programs > Cloudmark DesktopOne.
  6. When the Cloudmark DesktopOne program begins again, the missing IMAP account should now appear.

Last updated: 4/29/11

Applies To:

Thunderbird, Windows Live Mail, Windows Mail, Outlook Express, Outlook