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Exchange folders do not appear in the Cloudmark DesktopOne account configuration.


After adding an Exchange email account to Cloudmark DesktopOne, the account's folders may not appear in the account configuration window. To resolve this problem, restart Outlook and Cloudmark DesktopOne as explained below:


  1. Close Outlook.
  2. Shut down Cloudmark DesktopOne by right-clicking on the Cloudmark icon in your system tray and selecting "Exit".

    Wait about fifteen seconds to complete shutdown.

  3. Re-open Cloudmark DesktopOne by opening the Start menu and selecting All Programs > Cloudmark > Cloudmark DesktopOne.
  4. Re-open Outlook.

The new Outlook account's folders should now appear when you open the Cloudmark Accounts window and click Configure....

Last updated: 3/13/13