Cloudmark DesktopOne
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Knowledge Base: DesktopOne
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FAQ
FAQ: I am an existing Cloudmark Desktop customer. Which version should I choose?
FAQ: Where is My Cloudmark?
FAQ: Am I running a 32-bit or 64-bit system?
FAQ: Cloudmark DesktopOne Pro Features
FAQ: Does Cloudmark support 64-bit Thunderbird?
FAQ: How is Cloudmark DesktopOne different from Cloudmark Desktop?
FAQ: I'm using Web mail. Where is my spam folder?
FAQ: Where are my statistics?
Subscriptions & Billing
How do I cancel my account?
How do I manage my Cloudmark subscription?
How do I opt in/out of the automatic renewal?
How do I purchase a Cloudmark DesktopOne subscription?
How do I use my activation code?
How to convert a monthly subscription to an annual subscription
Where is my activation code?
Installation & Upgrades
How do I install the DesktopOne toolbar for Outlook 2010?
How do I upgrade from Cloudmark Desktop to Cloudmark DesktopOne?
How do I upgrade from Cloudmark DesktopOne Basic to Cloudmark DesktopOne Pro?
Configuration
How to reset an account's statistics
How to save the Cloudmark DesktopOne configuration after installing while offline
How to turn off built-in filtering in Outlook, Windows Mail, and Windows Live Mail
How to turn off the Phishing filter in Windows Mail
Using Cloudmark DesktopOne with Web Mail
How to configure Cloudmark DesktopOne to filter your Web mail account
How do I block or unblock messages in my Gmail account?
How do I block or unblock messages in my Hotmail account?
I can't add my Yahoo! email account to Cloudmark DesktopOne.
Troubleshooting
Automatic scanning with Cloudmark DesktopOne stops when Thunderbird is closed
Cloudmark DesktopOne is very slow when scanning an IMAP email account in Outlook 2007.
Cloudmark DesktopOne won't filter my Microsoft Exchange account.
DesktopOne unexpectedly stopped scanning my Microsoft Exchange account.
Exchange folders do not appear in the Cloudmark DesktopOne account configuration.
I added a new email account but Cloudmark DesktopOne doesn't display its folders.
I added an IMAP account but Cloudmark DesktopOne doesn't display it in the Accounts window.
I added an IMAP account but I see a "Could not connect to mail store" error.
I uninstalled Cloudmark DesktopOne but the toolbar still appears in Thunderbird.
Outlook will not open after Cloudmark DesktopOne is installed.
The Accounts window displays my Outlook IMAP account twice.
The count of new messages is wrong for my IMAP account in Outlook 2007.
Thunderbird 3 has no Cloudmark toolbar.