When I install Cloudmark Desktop, I see an error about a "Windows installer package"

Issue:

When installing or upgrading Cloudmark Desktop, some users may see the following error:

"There is an error with this Windows installer package. A program required for this install to complete could not be run."

This is a problem with InstallShield and not Cloudmark Desktop.

Solution:

How to resolve a problem with InstallShield

1. Download and install the Windows Installer Cleanup Utility from the following location:

   http://support.microsoft.com/?scid=kb;en-us;290301

   It will appear in your programs list as Windows Install Clean Up.

2. In Windows, open the Start menu and select Programs > Windows Install Clean Up.
3. In the list of installed products, select Cloudmark Desktop.
4. Click Remove.
5. Restart Windows.
6. Download and install the latest version of Cloudmark Desktop:

   http://cloudmark.com/desktop/download/update/

   Keywords

   Install, update, upgrade, error, warning, dialog, failure

   Last updated: 2008-09-03 16:14:25