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Uninstalling Cloudmark DesktopOne

If you wish, you can completely remove Cloudmark DesktopOne from your computer. If you are having trouble with the software, removing it and then re-installing it may help.

If you want to use Cloudmark DesktopOne Pro on a second computer after uninstalling it on the first computer, you should remove the license from the first computer in My Cloudmark. A Cloudmark DesktopOne Pro subscription comes with two licenses, good for two computers. Removing a license frees one of those licenses. You don't have to uninstall Cloudmark DesktopOne Pro to remove the license. If you remove the license without uninstalling, a license expiration warning appears on Cloudmark DesktopOne the next time it starts and Cloudmark DesktopOne functions in Basic Mode.

How to uninstall Cloudmark DesktopOne

  1. If your email application is running, close it.
  2. Open the Start menu in Windows.
  3. Select Control Panel.
  4. The Control Panel window appears.
  5. Double-click Add or Remove Programs (Windows XP) or Programs and Features (Windows Vista or 7). A list of programs that are currently installed on your computer is displayed.
  6. In the program list, select Cloudmark DesktopOne.
  7. Click Remove (Windows XP) or Uninstall (Windows Vista or 7).

    On Windows XP, a prompt appears, asking you to confirm that you want to remove the program. Click Yes.

  8. The uninstaller appears, removing Cloudmark DesktopOne and related files from your computer.

How to remove a Cloudmark DesktopOne Pro License

  1. Log into My Cloudmark.
  2. Under License Information on the My Cloudmark page, click Manage.
  3. Under License Information on the Manage Account page, click Remove next to the name of the computer that you no longer plan to use.