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Configuring Outlook or Thunderbird options

When you select an Outlook or Thunderbird account for filtering, you can configure the following:

For Outlook, you can also choose whether to scan messages while Outlook is closed. The default setting is to scan messages while Outlook is closed, but you can turn this feature off in situations where you want DesktopOne to stop modifying your mailbox, for example during backups.

How to select folders to scan automatically

  1. Open the Accounts window.

    See Using the Accounts window.

  2. Next to your Outlook or Thunderbird account, click Configure....

    The account settings window appears.

  3. Click the General tab.
  4. In the folder list, select the checkbox next to each folder you want DesktopOne to scan automatically. Deselect the checkbox next to any folder you do not want scanned.
  5. Click OK.

How to select the spam detection action

  1. Open the Accounts window.

    See Using the Accounts window.

  2. Next to your Outlook or Thunderbird account, click Configure....

    The account settings window appears.

  3. Click the General tab.
  4. In the Detection Actions box, select the desired action.

    The following actions are available:

    • move to Spam folder in default account
    • move to Spam folder in each account
    • move to Deleted Items folder in each account
    • move to a specified folder
    • leave in folder
    • delete the message permanently

    Regardless of the action you select, you can also select these additional options:

    • purge spam permanently after a specified number of days
    • mark spam as read
    • mark spam as low importance (Outlook)
    • mark spam as Junk (Thunderbird)
  5. Click OK.

How to choose whether DesktopOne scans messages while Outlook is closed

  1. Open the Accounts window.

    See Using the Accounts window.

  2. Next to your Outlook account, click Configure....

    The account settings window appears.

  3. Click the Advanced tab.
  4. Select or de-select "Scan messages while Outlook is closed".
  5. Click OK.