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Uninstalling Cloudmark DesktopOne

If you wish, you can completely remove Cloudmark DesktopOne from your computer. If you are having trouble with the software, removing it and then re-installing it may help.

If you want to use Cloudmark DesktopOne Pro on a second computer after uninstalling it on the first computer, you should remove the license from the first computer in My Cloudmark. A Cloudmark DesktopOne Pro subscription comes with two licenses, good for two computers. Removing a license frees one of those licenses. You don't have to uninstall Cloudmark DesktopOne Pro to remove the license. If you remove the license without uninstalling, a license expiration warning appears on Cloudmark DesktopOne the next time it starts and Cloudmark DesktopOne functions in Basic Mode.

How to uninstall Cloudmark DesktopOne

  1. In your home directory, navigate to the Library/Application Support folder.
  2. Double-click the Uninstall Cloudmark DesktopOne application.
  3. Follow the on-screen instructions.

How to remove a Cloudmark DesktopOne Pro License

  1. Log into My Cloudmark.
  2. Under License Information on the My Cloudmark page, click Manage.
  3. Under License Information on the Manage Account page, click Remove next to the name of the computer that you no longer plan to use.