Questions regarding this Policy should be directed to the Cloudmark site coordinator by emailing email@example.com or writing to us at the following address:
128 King Street
San Francisco, CA 94107
Attn: Legal Department
If you feel that Cloudmark has not complied with this Policy, please submit a report to firstname.lastname@example.org.
Cloudmark is the sole organization collecting information in the Service and is the sole owner of such information. Cloudmark will only share your PII with others in ways that are described in this Policy, as required by law, or in the good-faith belief that such action is necessary in order to conform to applicable laws or regulations or cooperate with law enforcement agencies. Cloudmark complies with the Safe Harbor Framework as set forth by the U. S. Department of Commerce regarding the collection, use, and retention of data from the European Union.
An online Cloudmark account is required to acquire a license to Cloudmark DesktopOne. Information that you provide when creating and editing Cloudmark accounts includes:
Cloudmark may also collect and store your Internet (IP) address and the URL of the website that sent you to our registration page.
In the Mailing List section of the Cloudmark website you may subscribe to email on company news and product updates. Information gathered in the mailing list section will not be sold or rented to other organizations.
To unsubscribe from these mailings, please see the unsubscribe page at the following URL or follow the unsubscribe instructions found at the end of each email.
The Cloudmark community forum permits Cloudmark DesktopOne members to seek help with questions regarding Cloudmark DesktopOne. You may voluntarily login and provide your name, email address and other PII. This information is not private and is available to all people who visit the forum. As with all public forums, Cloudmark community members should carefully consider personal information that is disclosed.
The sales request form allows anyone to submit a request for information from the Cloudmark sales team. The Request for Help form is used to submit requests for technical support for Cloudmark DesktopOne. Through these forms, Cloudmark collects personal information such as name, email and phone number. This information will be used to follow up with you on your request. We will contact you once regarding our products and subsequent contacts will be based upon the outcome of the initial contact. No personally identifiable information collected in these forms will be sold or rented to outside organizations.
The Cloudmark website logs IP addresses and browser types for systems administration purposes. These logs will be analyzed to improve the value of the materials available on the website. A user's session will be tracked, but the user will be anonymous. We do not link IP addresses to any personally identifiable information.
We use email links located on the "About" page and other areas of the site to allow you to contact us directly with any questions or comments you may have. We read every message sent and try to reply promptly to each request. This information is used to respond directly to your questions or comments. We may also file your comments to improve the site and program, or review and discard the information. Your personal information is only shared with third parties with your explicit permission.
To access, review or update your account visit https://www.cloudmarkdesktop.com/en/mycloudmark:
When you access your account (after supplying your user name and password), you can update and/or make sure that your account information is accurate.
To recover a forgotten user name (your email address) or password, please visit the My Cloudmark Log-in page and select the Forgot Password or Login email? option.
Cloudmark maintains the following controls to protect the security of PII you provide us, including credit card and billing details collected during the purchase process:
Cloudmark does not require that you accept cookies; however, some functionality on our websites, our product purchase check-out process, and products and services may be disabled if you decline to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it.
Cloudmark does not guarantee error-free performance under this Policy. We will use reasonable efforts to comply with this Policy and will take prompt corrective action when we learn of any failure to comply with this Policy. Cloudmark is not liable for any incidental, consequential, or punitive damages arising out of any failure to comply with this Policy. Cloudmark may disclose your PII if required (a) by law; (b) to protect and defend the rights or property of Cloudmark, or (c) to act in urgent circumstances to protect the personal safety of users of Cloudmark products or services or the public.
Cloudmark contracts with a third party to assist us in managing certain functions on our website, such as sending out our newsletters. Cloudmark provides third party service providers with only the information necessary to provide the Service (i.e. only email addresses are provided to the party sending the newsletter on Cloudmark's behalf). Third party service providers are contractually prohibited from using the information received from Cloudmark for any purpose other than those authorized by Cloudmark.
Protecting your privacy and your information is a top priority at Cloudmark. We have taken measures to prevent the loss, misuse, or alteration of your PII. Once we receive your PII, it is stored behind a firewall with appropriate access control. All Cloudmark employees are aware of our privacy and security policies. Your PII is only accessible to those employees who need it in order to perform their jobs.
Cloudmark may revise this Policy from time to time by posting a new version on our website at www.cloudmarkdesktop.com/en/legal/privacy or any successor URL (the "DesktopOne Privacy Website"). Cloudmark will use reasonable efforts to make users aware of changes to this Policy by email notification 30 days prior to the effective date of the new version. Revised versions of this Policy are effective immediately upon posting. Accordingly, users of the Service should read any Cloudmark announcements they receive and regularly visit the DesktopOne Privacy Website to review the posted Policy.